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FAQ

Q1: What's your MOQ ?
A:MOQ is different according to different items

Q2:Can you provide sample?And do the OEM/ODM orders?
A:Yes,we can provide sample as your request, and samples' production fee is based on the actual cost and will be refundable after the real orders. Long-term cooperated clients: Free samples. All samples' delivery fee is paid by buyers.

Q3: How long time for get sample and mass production?
A: For sample,after receipt of payment ,it will take 7-10 days for normal styles and materials if we have the stocks. For mass production,It depends on the quantity of the order.

Q4: What's is available courier service ?
A: For Light and small packaged items we can send you via Express way: China Post, EMS, DHL, UPS, FedEx, etc. For bulk order, we can ship to you by air or sea.By the way we will try our best to find a cheapest and safest shipping way for you.

Q5: What's your payment terms ?
A: We accept West union, Money Gram,T/T.

Q6. Do we have AFTER-SALES SERVICE?
A: Yes, we do. We respect every customer as our friend no matter where they come from and we would like to build up friendship.Weaim to be our clients' reliable partner in China!

Q7. How can customer get protection after purchase?
A:We offer alibaba trade assurance, paypal payment which we can guarantee your happy shopping. We also refund the defects.

Q8.What we are really selling or producing for the clients?
A:We are experienced factory in specializing in party decoration products, in our website, you can choose a variety of  deocration products, such as birthday party supplies, wedding party decors, party decorations, party balloons and so on.